Refund policy

Refund policy — VUDU WULF

Contact: koos.vudu@gmail.com

Business: VUDU WULF · Tweed Heads West NSW, Australia

Overview

Most VUDU WULF products are made to order and printed on demand by our print partner. That means we generally cannot accept returns for change of mind, wrong size chosen, or colour preference after production has started.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect (wrong item/size/design versus what you ordered), email us with:

- your order number

- clear photos of the issue and packaging

- a short description of the problem

We will arrange a replacement or refund as appropriate after we confirm the issue with our fulfilment partner.

Lost or missing packages

If tracking shows delivered but you did not receive the package, contact us so we can investigate with the carrier and our print partner.

Cancellations

You can request cancellation before the order enters production/fulfilment. Once our print partner has started printing or shipping, cancellation may not be possible.

How refunds are issued

Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider (often several business days after we issue the refund).

Australian Consumer Law

Nothing in this policy limits rights you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact

Questions: koos.vudu@gmail.com